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> Tips for receiving parcels

What should I do when I receive my order?

Your delivery driver brings you a parcel?

Always check condition of its merchandise (especially if you have ordered fragile items).

Colis OK
All is ok
Sign the delivery note.
We use suitable, high-quality packaging materials. Our logistics team takes great care in preparing and packing orders.

If, despite all the precautions taken, your order arrives damaged, it is imperative to follow the procedure below.

Article manquant
One item is missing

Accept or refuse delivery and note "missing item" on the delivery note.

Article cassé
An item is broken

Accept or refuse delivery and make a note of the damage on the delivery note.

Carton endommagé
Carton damaged on the outside

Note on the packing slip that the packaging is damaged, torn or open. Check the goods and clearly record any damage to the product and inform us immediately by e-mail or telephone.

Important

Always keep the packaging in case of a dispute.

Prendre une photo
In the event of a dispute
Take pictures and send an email to contact@miss-monoi.com explaining the problem encountered during delivery.
We will promptly reship your order or issue a credit note, as you wish.

Is your parcel delivered directly to your letterbox?

In the event of damage, keep the packaging, take photos and send us an email to contact@miss-monoi.com. We'll make the necessary arrangements.

Colis en boite aux lettre
Miss MonoïEnjoy the reception!

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